Name: Paul van Peperstraten
Position: Managing Director
Where are you from?
What are your interests and hobbies?
Music (listening and playing), motorbike riding, walking, socialising, fishing, reading, travel, and interest in other cultures.
What is your background in the IT industry?
My IT adventure started in 1978. After leaving the Army in 1997, I started working in an administrative role for the Ministry of Cultural Heritage in The Netherlands.
The first computer was rolled in and happened to land on my desk with the request to “get it going”. I soon became so consumed with this, that I gave up my studies in Inorganic Chemistry to focus on this new “phenomenon”.
At the same time, I learned programming in Basic evolving in development of database programming in DBase II, Fortran, and then Cobol in later years. The IT function I fulfilled was a mixture of Computer networking using Novell Netware and programming.
Due to the forever increasing demand in both programming and Networking, I shifted my focus to Computer Networking. I studied to become a Novell Netware Certified Engineer and have been working in computer networking ever since.
What attracted you to TNE?
I started the business in 1996 shortly after my arrival in Australia.
There are plenty of other IT companies - why should a business use TNE?
TNE strives to be an extension of the clients we work for. We would like to see our clients prosper and believe that the implementation of proper Information Technology is a significant factor in the success of many businesses.
All of our employees are well trained, experienced and knowledgeable, but continue to receive ongoing education and training to ensure they are at the apex of their abilities.
To provide the greatest productivity and oversight, our systems (Quoting system, Job management system, Network monitoring system, Accounting system and Dashboard system) are both automated seamlessly connected.
The totality of our systems is configured to serve our clients with excellent experience (remotely solving issues, keeping track of license expiry dates, automated domain name renewals, online acceptance of quotes, online portal, etc.).
Clients have multiple ways (e-mail, customer portal and phone) to log helpdesk requests. All requests are routed to our Service Boards and constantly monitored by the team leader who assigns the helpdesk request to the most appropriate technician, enabling the fastest turnaround time as possible.
Utilising Managed Service Provider software, we monitor most of our client’s networks, and by doing so, we can identify problems before they impact on productivity. The moment an issue is detected, a support ticket is automatically created in our Technical service board and the ticket is assigned to the most appropriate technician. Being pro-active means that everyone can rest easier knowing that a resolution will occur before the situation turns into “White-hot” emergency!
We partner with all major hardware and software vendors, giving you access to the best and latest technology, managed by experts.
We are extremely proud to announce we not only have the highest client retention rate in the IT Industry, but also receive top notch scores and customer feedback in our client surveys.
What does the future hold for yourself and/or TNE?
TNE is growing at a good, but controlled pace to ensure that client experience stays paramount. Steadily but surely TNE is meeting it's goal by becoming the preferred IT solutions provider in the South West of Australia.
Personally, I enormously enjoy “running” the business and have great satisfaction in what we have established. I look forward to the many exciting things on the horizon.
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