Managing Director, Paul, is a strong believer in real customer relations and believes that TNE’s high customer retention rate is a result of these shared business values. TNE is not just a supplier of products and services, but instead, aims to become a 'business partner', thus contributing to the success of a customer’s business.
Many IT companies provide products and services, but lack the dedication required to become a valued 'business partner'. TNE believe that a key factor in becoming a trusted ‘business partner’ is possessing the ability to understand the customer’s day to day activities and business needs. Then, identifying shared objective and vision, and implementing a strategy to suit those needs.
Another key factor in TNE’s high retention rate, is their wealth of knowledge and experience in Business IT. TNE service many customers across a wide range of industries, spanning; accountancy, real estate, entertainment and many more.
Managing Director, Paul, believes that TNE's company values - honesty, excellent service and aftercare, transparency, ongoing training and can-do attitude - as well as their quality products, reflect TNE's high customer retention rate, as they prioritise the customer and customer relations.
I hope the above has given you a good insight on how TNE works together with their clients. If you would like to know more, please don't hesitate to give Paul call on 08 9791 5535. Paul is more than happy to provide contact details of existing 'clients-partners'. In the meantime, feel free to read and/or view our client testimonials.